Introduction
Caredaan is a YK Enterprises product. We provide a crowdfunding platform for medical, education, animal welfare, memorial, NGO and emergency causes in India.
This Privacy Policy explains how we handle personal data of organisers, donors, beneficiaries, visitors and other users of Caredaan. We aim to follow India's Digital Personal Data Protection framework and use personal data only for lawful, clear and necessary purposes.
By using Caredaan, you agree to this Privacy Policy.
Data we collect
From organisers
- Name, phone number and email address
- Fundraiser story and category
- Beneficiary details
- Live photo or verification image
- ID proof where required
- Bank account number and IFSC
- Hospital letters, medical estimates, school fee proof, NGO trust documents, veterinary proof or other cause-related documents
- Updates, withdrawal requests and support messages
From donors
- Name, phone number and email address
- Donation amount
- Payment status and transaction reference
- Anonymous donation preference
- Messages or comments, where available
From visitors
- Device, browser and basic usage information
- Cookies and analytics data
- Pages visited and actions taken on the website
How we use your data
We use personal data to:
- Create and review fundraisers
- Verify story, genuineness, finance details and documents
- Process donations and settlements
- Disburse funds to beneficiary bank accounts
- Share donation confirmations and fundraiser updates
- Prevent misuse, fraud and misleading fundraisers
- Respond to support queries
- Maintain records for compliance, dispute handling and platform safety
- Improve the website and user experience
We do not sell personal data.
Payment data
Online payments on Caredaan are processed through Razorpay or other authorised payment and settlement partners. Caredaan does not store full card numbers, CVV or sensitive payment authentication details.
Payment partners may collect and process payment-related data as required to complete transactions, prevent fraud, follow legal requirements and settle payments.
Document storage
Fundraiser documents, signed proofs, beneficiary details and verification records may be stored securely for review, approval, audit, dispute handling and safety purposes.
Access to sensitive documents is limited to authorised team members or service providers who need it for verification, support, legal or operational reasons.
Sharing of data
We may share limited data with:
- Payment gateway and settlement partners
- Banks and financial service providers
- Verification and technology service providers
- Legal, regulatory or law enforcement authorities where required
- Internal team members handling support, review, finance or admin approval
We may show certain fundraiser details publicly, such as fundraiser title, story, beneficiary first name or cause details, so donors can understand the need.
Retention
We keep personal data only for as long as needed for the purpose for which it was collected, including fundraiser operation, payment records, legal compliance, dispute handling, fraud prevention and internal record keeping.
Some data may be retained even after account closure where required for legal, financial, safety or compliance reasons.
Your rights
Subject to applicable law, you may request:
- Access to your personal data
- Correction of inaccurate personal data
- Deletion of personal data where legally permitted
- Withdrawal of consent where processing is based on consent
- Grievance redressal for privacy-related concerns
To make a request, write to caredaan@ykgroup.co.in.
We may need to verify your identity before acting on your request.
Cookies
Caredaan may use cookies and similar technologies to keep the website functional, understand usage, improve performance and support security.
You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.
Children's data
Caredaan may host fundraisers for children, such as medical or education causes. In such cases, details should be submitted by a parent, guardian or authorised organiser.
We may ask for additional confirmation before publishing or processing such fundraisers.
Security
We use reasonable technical and organisational measures to protect personal data. However, no digital platform can guarantee complete security. Users should also protect their login details, devices and payment information.
Grievance officer
For privacy concerns, data requests or grievances, contact:
Grievance Officer
Caredaan, a YK Enterprises product
Email: caredaan@ykgroup.co.in
We aim to respond to privacy-related requests within a reasonable time as required under applicable law.
Policy updates
We may update this Privacy Policy from time to time. The latest version will be available on this page with the updated date.