FAQs
1. How do I start a fundraiser?
Click "Start a fundraiser", choose your category, add the story, amount needed, beneficiary details and required proofs. Our team will review it before it goes live.
2. What proofs are needed?
Proofs depend on the category. We may ask for a live photo, ID proof, bank account and IFSC, hospital letter, school fee proof, NGO trust documents, veterinary proof or emergency-related documents.
3. How long does approval take?
Approval time depends on document clarity and verification. We try to review fundraisers as quickly as possible. If more information is needed, our team may contact you.
4. How can donors pay?
Donors can pay online using UPI, card or netbanking through Razorpay. Some fundraisers may also support direct bank transfer to the beneficiary or routed transfer through Caredaan.
5. What is the refund policy?
Refund requests are reviewed case by case. If a payment has already been settled or disbursed, reversal may not always be possible. Please contact support with payment details.
6. Can donors donate anonymously?
Yes. Donors can choose the anonymous donation option while giving.
7. Will donors get tax receipts?
80G tax benefit is not available yet. Donors may receive a basic payment confirmation, but not an 80G tax receipt at this stage.
8. When are funds withdrawn?
Withdrawals are processed after verification and as per settlement timelines. Final disbursal may depend on payment settlement and bank processing.
9. Can I edit a live fundraiser?
Some edits may be allowed. Major changes to story, amount, bank details or beneficiary details may need review again.
10. How do I contact support?
Write to caredaan@ykgroup.co.in. We aim to respond within 24 hours on working days.